Application Services

Internet Services

Provides management and provision of city-wide web services including:

  • Web server administration and security
  • Web site design and implementation
  • E-commerce
  • Multi-Media
  • Web policy and standards
  • Web Content Management
  • Web Content Author coordination, training, and support
  • Systems analysis, design and web application development

The service is delivered internally and is available to any city employee. The service is also delivered to the public and is available to any internet user via the World Wide Web.

Enterprise Application Services

Provides technical support services for enterprise resource planning (ERP) and enterprise application systems including software management, configuration, customization, workflow automation, and architectural integration with other internal and external systems.

  • Conduct business processes analysis to identify efficiency improvements and automation opportunities
  • Develop customized computer programs and enhancements to enterprise applications
  • Maintain, improve and develop enterprise application system integrations
  • Implement software changes
  • Support existing applications and resolve program problems reported by customers
  • Apply major hardware and software updates
  • Write training materials and conduct customer training
  • Write technical and functional documentation
  • Manage projects and project teams using PMO methodology
  • Monitor technology trends
  • Support business intelligence and analytical services within a data warehouse architecture

Database Management Services

  • Acquire and install database server equipment and software
  • Manage, unit, and update database and application server software
  • Define and implement periodic database maintenance and recovery plans
  • Assess department needs for database technologies
  • Design physical and logical databases, data warehouse repositories
  • Administer security